Welcome to rooistoel.com, operated by Rooistoel TV. Protecting your privacy and personal information is very important to us. This Privacy Policy explains how we collect, use, share, and secure your information when you use our website and services, in compliance with the General Data Protection Regulation (GDPR).

1. Data Controller Contact Information

Business Name: Rooistoel TV

Address: 39 Stoffel van Wyk, Universitas Ridge, 9301, South Africa

Email: video@rooistoel.com

If you have any questions about this Privacy Policy, please contact us at the above address or email.

2. Information We Collect

When you use our services on rooistoel.com, we may collect and process the following types of personal data:

- Contact Information: Name, email address, phone number, and business address provided when you inquire or engage with our services.

- Payment Information: For processing payments, we may collect payment-related information, including billing address and payment method details. Note that we use third-party payment processors; therefore, we do not store payment card information on our servers.

- Usage Data: We collect information about your interactions with our website, including IP address, browser type, device information, pages visited, and the date and time of access.

- Marketing Preferences: Your preferences and interests when you subscribe to our newsletters or marketing communications.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to improve the functionality of our site and provide you with a better experience. Please refer to our Cookie Policy for more information on how we use cookies.

3. How We Use Your Information

Rooistoel TV may use your personal data for the following purposes:

- Service Provision: To provide and manage video production, livestream services, and motion design services that you request from us.

- Customer Support: To respond to your inquiries, provide technical support, and resolve any issues related to our services.

- Improvement and Personalization: To enhance our website and services by analyzing how users interact with them.

- Marketing and Communications: With your consent, we may send you updates, promotional materials, and news about our services. You may unsubscribe from these communications at any time.

- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

4. Legal Basis for Processing Personal Data

Under GDPR, we rely on the following legal grounds to process your personal data:

- Contractual Necessity: Processing is necessary to fulfill the contract with you when you request our services.

- Legitimate Interests: To improve our services, provide customer support, and market our services, unless such interests are overridden by your rights and interests.

- Consent: Where required, we will request your consent, which can be withdrawn at any time.

- Legal Obligation: To comply with legal obligations that we are subject to.

5. Data Sharing and Disclosure

We may share your personal data with the following third parties for the purposes described in this Privacy Policy:

- Service Providers: We may engage third-party companies to perform services on our behalf, such as payment processing, marketing, and website analytics.

- Legal and Regulatory Authorities: We may disclose information to law enforcement, government officials, or other third parties when we are legally required to do so or to protect our legal rights.

Rooistoel TV will ensure that any third party with access to your personal data complies with data protection regulations and maintains the confidentiality of your data.

6. Data Security

We are committed to protecting your data and have implemented appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, or disclosure. However, please note that no transmission over the internet is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Upon completion of the retention period, we will securely delete or anonymize your personal data.

8. Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

- Right to Access: You have the right to request access to your personal data we hold and obtain information about how it is processed.

- Right to Rectification: You may request that we correct or update any inaccuracies in your personal data.

- Right to Erasure: You have the right to request the deletion of your personal data under certain conditions.

- Right to Restriction of Processing: You may ask us to limit the processing of your personal data.

- Right to Data Portability: You may request that we transfer your personal data to another organization, or directly to you, in a structured, commonly used, and machine-readable format.

- Right to Object: You may object to our processing of your personal data under specific circumstances.

- Right to Withdraw Consent: If processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at video@rooistoel.com. We will respond to your request in accordance with applicable laws.

9. International Data Transfers

Our services are primarily provided in South Africa. However, we may transfer and store your personal data outside of the European Economic Area (EEA), including to countries where the level of data protection may differ. We take all necessary steps to ensure your data remains secure, including the use of Standard Contractual Clauses approved by the European Commission or other appropriate safeguards.

10. Changes to This Privacy Policy

We may update our Privacy Policy periodically to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically. Any changes will be posted on this page, and the updated Privacy Policy will indicate the effective date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: video@rooistoel.com

Address: 39 Stoffel van Wyk, Universitas Ridge, 9301, South Africa

By using our website and services, you agree to the terms of this Privacy Policy. Thank you for trusting Rooistoel TV with your personal information.